Monday, May 28, 2012

Improve trust with people

By John Kyriazoglou*

Trust is a very important and critical issue in dealing with your people in any business environment. It takes a significant amount of time to build and can be broken in just an instant.

Is it possible to repair and rebuild trust?

The answer is YES! But you have to ACT immediately.

Don’t let a mistake in judgment turn into a failure of your character.

I would suggest the following steps:

(1) Promote personnel to higher levels of organizational hierarchy, who are capable of forming positive, trusting and caring interpersonal relationships with people who report to them,

(2) Develop the interpersonal relationship skills of all personnel and especially those of current managers and employees desiring promotion, by sending them to relevant courses or by coaching and mentoring programs,

(3) Keep your company personnel informed, as much as possible,

(4) Act with integrity and keeping commitments to all participants in the affairs of the business (employees, authorities, customers, board members, stakeholders, etc.),

(5) Protect the interest of all employees in a work group, even those who are absent,

(6) Be fair, practical, effective and results-oriented, and

(7) Listen with respect, sensitivity and full attention.

John Kyriazoglou (

John Kyriazoglou, CICA, B.A (Hon-University of Toronto),

International IT and Management Consultant (with over 35 years of experience),

Editor-in-Chief for the Internal Controls Magazine,

Author of several books:

(1) ‘IT Strategic and Operational Controls’, Publisher:

(2) ‘Addendum to IT Strategic & Operational Controls’

This book contains over 60 of IT audit programs and checklists in all IT audit areas.

Direct Link:

(3) ‘Corporate Strategic and Operational Controls’, Publisher:

with Dr. F. Nasuti and Dr. C. Kyriazoglou.

(4) ‘Implementing Management Controls for Small and Medium-Size Companies   


(5) ‘Business Management Controls: A Guide’, Publisher:

Expected to be published within 2012

(6) ‘Pearls of Wisdom of the 7 Sages of Ancient Greece


SSRN Free Publications:


  1. Trust is really main component require to build and set up any business and its plans. To run the business and its plans and strategies successfully. Trust among the people and employee is necessary as the work perform is done with the trust and trust is made with the interpersonal relationship skills of the people.

  2. I am totally agree with your article because trust is the first necessary part of our life if there is no trust then there is nothing ..and in business trust is the first part of business..

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  3. Every business needs control and management to run business effectively and efficiently.Thanks fro sharing such useful and important steps and tips. really helpful.
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